PT Gameplay Privacy Policy

1. Information We Collect

When you register for a PT Gameplay account, we collect the basic personal details needed to set up and verify your membership, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect transactional data generated when you make deposits, place bets, or withdraw winnings, so that we can keep accurate records and process your requests without delay. Device and usage data — such as your browser type, operating system, IP address, and the pages you visit within the platform — is collected automatically to help us maintain platform security and improve performance for Filipino players on all types of devices. Where Philippine regulations require us to verify your identity before processing certain transactions, we may request a government-issued ID or other supporting documentation. All information you submit is encrypted in transit and stored securely, and we collect only what is genuinely necessary to run your account and comply with applicable law.

2. How We Use Your Information

The personal data you provide is used primarily to operate your PT Gameplay account, process your deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We also use your information to verify your identity, detect and prevent fraud or money laundering activity, and comply with reporting obligations under Philippine gaming and data protection regulations. From time to time we may use your contact details to send you important account notices, security alerts, or updates to our Terms and Conditions and this Privacy Policy — these are service communications, not marketing messages, and you will always receive them as long as you hold an active account. If you have opted in to promotional communications, we may send you information about relevant offers, new game launches, or platform updates that we think will be useful to you; you can withdraw this consent at any time by contacting our support team at [email protected]. We do not use your data to build profiles for sale to advertisers, and we do not allow third-party ad tracking scripts on our platform.

3. Sharing Your Data

PT Gameplay does not sell, rent, or trade your personal information to any third party for commercial purposes. We share data only with carefully selected service providers who help us operate the platform — such as payment processors, identity verification services, and cloud infrastructure providers — and only to the extent strictly necessary for them to perform their contracted function. Each third-party provider is bound by a data processing agreement that prohibits them from using your information for any purpose beyond the service they deliver to us. We may also disclose information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights and safety of our members or the public. In the event that PT Gameplay undergoes a merger, acquisition, or restructuring, your data may be transferred to the successor entity, and you will be notified of any material change to how your information is handled before the transfer takes effect.

4. Data Retention and Security

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and applicable gaming regulations, which typically means holding transaction records for a minimum of five years after account closure. Account data that is no longer required for legal or operational purposes is securely deleted or anonymised in accordance with our internal data lifecycle policy. PT Gameplay uses industry-standard security measures including TLS encryption for data in transit, encrypted storage at rest, access controls limiting staff exposure to personal data on a need-to-know basis, and regular security reviews. While no online system can guarantee absolute security, we continually invest in technical and organisational safeguards to keep your information as safe as possible. If we ever become aware of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authority within the timeframe required by law.

5. Your Rights as a Filipino Member

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules, you have a number of important rights regarding the personal information we hold about you. You have the right to be informed about what data we collect and how it is used, the right to access a copy of the information we hold, and the right to request correction of any inaccurate or incomplete records. You may also request the deletion or blocking of your data where processing is no longer necessary or where you believe the data was collected unlawfully, subject to any overriding legal retention requirements. If you wish to exercise any of these rights, or if you have a concern about how your data has been handled, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request," and we will respond within the timeframe set by applicable law. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response.

6. Cookies and Tracking Technologies

PT Gameplay uses cookies and similar technologies to keep you logged in to your account across sessions, remember your preferences, and gather anonymous analytics data that helps us understand how the platform is being used and where it can be improved. Essential cookies are required for the platform to function correctly and cannot be disabled; preference and analytics cookies are optional and can be managed through your browser settings at any time. We do not use third-party advertising cookies or cross-site tracking technologies that would follow you around the web outside of the PT Gameplay platform. Blocking non-essential cookies will not affect your ability to play games, make transactions, or access any core feature of the platform. If you would like more detail about the specific cookies we use and their purpose, please contact [email protected] and we will provide a full breakdown.

7. Changes to This Policy

PT Gameplay may update this Privacy Policy from time to time to reflect changes in Philippine law, regulatory guidance, or the way we operate our platform. When we make material changes, we will notify registered members by email and update the "Last updated" date at the top of this page so you always know which version is in effect. We encourage you to review this policy periodically, particularly if you are considering sharing additional personal information with us or exercising your data rights. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you have any questions about this Privacy Policy or about how we handle your data, our support team is available at [email protected] and will be happy to assist you in plain Philippine English.